Frequently Asked Questions

BrickInvoice is a SaaS platform that automatically processes your BrickLink and Brick Owl orders into your accounting software. It generates complete invoices with accurate amounts, tax calculations, and proper ledger entries.

BrickInvoice is designed for BrickLink and Brick Owl sellers who operate a registered business.
Due to differing tax regulations across countries, we currently support only a limited number of countries. You can find the list of supported countries here. If your country isn't listed and you're interested in using BrickInvoice, please contact us, so we can give it more priority during our development.

Most sellers spend 2–3 minutes creating each invoice manually. BrickInvoice automates the entire process, potentially saving you 2–4 hours a month if you process 60–80 orders.

Not at all. Once your accounts are connected, BrickInvoice runs in the background and handles everything automatically.

We offer two flexible pricing options:
• Pay-per-order: €0.20 per processed order
• Unlimited: €15 per month for unlimited orders

If you process more than 75 orders per month, the Unlimited plan is more cost-effective. For fewer orders, the pay-per-order plan may be more economical.

Yes! Your first 25 orders are processed completely free — no strings attached.

Pay-per-order: You'll be charged at the end of each billing cycle, but only if your total exceeds €2.50. If not, the amount rolls over to the next cycle.
Unlimited: Monthly subscription is charged at the start of each billing cycle.

Pay-per-order to Unlimited: You can wait for your billing cycle to end or contact us to end your subscription directly. After your subscription has ended, you can subscribe to the unlimited billing plan. If there are remaining costs from your pay-per-order plan, these will either be settled with a separate invoice or added to the first invoice of your unlimited plan, depending on when you switch.
Unlimited to Pay-per-order: Cancel your subscription on the billing page. After your subscription cycle has ended, you can choose to subscribe to the pay-per-order plan.

Just create an account using your email address or sign in with your Google account.

We only ask for information that's strictly necessary. No unnecessary paperwork.

When you sign in with Google or Discord, you might notice a URL containing "supabase" in the consent screen. This is completely normal and secure. Supabase is our trusted authentication provider that handles the secure login process. Your login credentials are processed safely through their platform, which is used by thousands of applications worldwide.

You can find the full list of supported accounting platforms here. If your software isn't listed, please contact us, so we can give it more priority during our development.

After connecting your accounts, BrickInvoice automatically imports orders from BrickLink and Brick Owl, and generates invoices in your accounting system with correct VAT and ledger entries.

If something goes wrong, you'll receive a notification and our support team will assist you in resolving the issue quickly.

Absolutely. We understand you're trusting us with sensitive financial and business data. Here's how we protect it:
• End-to-end encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Minimal data access: We only access order details necessary for invoice generation, never your full customer database
• EU data residency: Your data is stored in EU-based servers, complying with GDPR requirements
• No data sharing: We never sell, share, or use your data for any purpose other than providing our service

We practice data minimization - accessing only what's essential for invoice creation:
• From BrickLink/Brick Owl: Order details (items, quantities, prices), customer addressC, order status
• From your accounting software: Customer records (to avoid duplicates), tax settings, chart of accounts structure (ledgers)
• We never access: Payment methods, bank details, full customer databases, or any personal information beyond order essentials
You maintain full control. You can revoke access permissions at any time through your connected account settings.

Yes, we are fully compliant with major data protection regulations:
• GDPR compliant: Right to data portability, deletion, and transparency about data processing
• Privacy by design: Data protection is built into our system architecture from the ground up
• Data Processing Agreement (DPA): Available upon request for business customers
• Regular compliance reviews: We continuously monitor and update our practices to meet evolving regulations
Our full privacy policy details exactly how we handle, store, and protect your data.

We only sync orders with the following statuses:
• BrickLink: PAID, PACKED, SHIPPED, RECEIVED, COMPLETED
• Brick Owl: Payment Received, Processed, Shipped, Received

Yes! BrickInvoice fully supports the VAT margin scheme, commonly used for selling second-hand LEGO®. We automatically apply the correct VAT treatment based on your business configuration.

BrickInvoice can detect which items use the margin scheme based on your BrickLink remarks or Brick Owl personal notes. You can configure these detection rules in your settings.

BrickInvoice calculates the correct VAT based on your business location and that of your customer, in full compliance with EU tax regulations. The margin scheme is also supported and applied automatically if enabled in your settings.

Invoices follow your accounting software's layout and template settings. Any customizations must be made within your accounting software.

You can make edits directly in your accounting software. BrickInvoice simply creates the initial invoice — your accounting tool remains the source of truth.

Yes. Orders are synced once by default, but if something goes wrong, you can manually resync an order. This will not count toward your pay-per-order usage.

We offer support for technical issues, integration problems, and any general questions you have about using BrickInvoice.

Yes. For pay-per-order users, just disable the sync. Unlimited plan users can cancel their subscription before the next billing cycle.

We offer refunds on a case-by-case basis if technical issues prevent the service from functioning as intended. Contact us to discuss your situation.